Contact Us
At Atlantic Lottery Corporation (ALC) Casino, we are committed to providing a secure and entertaining experience for all our players. Our dedicated customer support team is here to help with any questions or concerns you may have.
Live Chat Support
For immediate assistance, please use our live chat feature, available Monday through Thursday from 8:00 AM to 12:00 AM EST, Friday through Sunday from 9:00 AM to 10:00 PM EST. Our support team will be happy to assist with any questions or issues.
Email Support
You can also contact us via email. Please allow 24-48 hours for a response, as we strive to answer all emails in the order they are received.
Help Centre Access
In addition to contacting our support team directly, you can also find helpful information and answers to common questions by visiting our Help Centre. Our FAQ section is regularly updated with new topics and useful tips on how to use Atlantic Lottery Corporation (ALC) Casino's features.
Responsible Gambling Assistance
If you or someone you know is experiencing problems related to responsible gaming, please do not hesitate to contact us. We have a dedicated team ready to provide support and guidance.
Technical Support
For technical issues with our website or games, please use the live chat feature or email with as much detail as possible. Our technical support team will do their best to resolve your issue promptly.
Communication Response Expectations
We strive to respond to all inquiries within a timely manner. However, due to high volumes of requests during peak hours or periods, response times may vary.
Preferred Contact Methods
For immediate assistance, we recommend using our live chat feature or phone support (Monday through Thursday 8:00 AM to 12:00 AM EST, Friday through Sunday 9:00 AM to 10:00 PM EST). For non-urgent matters, email is also an effective way to reach us.
Self-Service Help Options
We encourage all users to utilize our Self-Help Resources section on the website for answers to frequently asked questions and troubleshooting guides.
